Return and Refund Policy

Thank you for shopping at Inkesy! We are committed to delivering high-quality posters and excellent customer service. Please read our Refund & Return Policy carefully before making a purchase.

Returns

We do not accept returns for the following reasons:

• Change of mind or personal preferences.
• Accidental orders.
• Incompatibility issues.
• Customized or personalized items.

Refunds

Refunds are only applicable for damaged or mismatched products under the following conditions:

Eligibility:

A verifiable unboxing video must be submitted within 24 hours of delivery.

Video Requirements:

The video must clearly show the product’s condition, including any damage or discrepancies.

Submission:

Send the unboxing video to support@inkesy.com for review.

Refund Process

1. Review: Our team will assess the video to verify the reported issue.
2. Approval: If approved, the refund process will be initiated.
3. Issuance: Refunds will be processed to the original payment method.
4. Timeline: Please allow 5 business days for the refund to reflect in your account.

Replacements & Exchanges

• We offer free replacements for damaged or mismatched products.
• Customers can choose to replace the product with any item from our store.
• If the selected replacement product is of higher value, the customer must pay the difference.
• The request process for replacements is the same as outlined for refunds.

Important Conditions

• An unboxing video is mandatory for all refund or replacement claims.
• Claims must be submitted within 24 hours of delivery.
• Claims without a valid unboxing video will not be considered.
• Refund or replacement requests may be rejected if an unboxing video is not provided.
• Refunds or exchanges are not applicable for products purchased using any discount coupons or Buy X Get X Free offers.

For any assistance, contact us at support@inkesy.com.

This policy is subject to change without prior notice. Please review it before purchasing.